Avas Flowers FAQs
1. What are your business hours?
We are staffed regularly from 9AM to 5PM EST from Monday to Friday and operate with limited hours on the weekend. Our support staff is available to take calls after hours to try and assist you. Please feel free to email us or call if you have any inquiries.
2. If I place an order for an arrangement, can it be delivered on the same day?
Generally yes, we can accommodate same-day deliveries as long as the order is placed before 2PM local time. There will be exceptions to this as deliveries are dependent on the drivers' route, which varies daily. We will do our absolute best to accommodate your request. Our farm direct items in a gift box can not be delivered the same day.
3. What if the recipient is not home?
If no one is available to receive the arrangement, we will sometimes leave the arrangement at the door or we may have to contact the recipient to let them know of the delivery attempt and to see when the best time of delivery would be. If we do not hear back from the recipient, we will automatically schedule the re-delivery for the following day.
4. How do I know if my order has been delivered?
Visit our check status page to get the most up to date status Check Status. You can call 877.638.3033. A delivery confirmation is often sent via email, once the delivery has been made and it has been entered it into our system. In addition, you will likely receive a phone call from a thankful recipient!
5. How can an incorrect Delivery Confirmation occur?
Regrettably, on rare occasions, the delivery confirmation information is not accurate. We rely on FedEx, UPS and local affiliated florists to provide us delivery information and we initially simply pass this information on to our customers. In the event that we are notified of the possible inaccuracy, our team of dedicated customer service representatives will look into the matter and resolve it.
Some typical reasons for information being inaccurately reported are: driver simply entered the wrong order number as being delivered; the order was delivered to a security guard or receptionist; the delivery was left at a door or entryway that the customer did not initially notice; the delivery was placed at the incorrect location or address; the driver entered all of his deliveries when he returned to the flower shop and used a default time so the times are incorrect; the delivery agent anticipated delivery and indicated it was delivered just prior to discovering it was not deliverable and they failed to correct the mistake; floral designer intends to deliver on way home from shop and marks item as delivered because they will not return to the system to enter it however deliver could not occur for some reason; the item was stolen from the delivered location. While rare, we have seen many reasons however these are the most common.
Avas Flowers would never intentionally provide inaccurate information and we will do our very best to resolve any issues where there is a discrepancy in the information that was initially provided and what actually happened.
If you have not reported a problem and need to do so, please visit our Customer Support page and select the option, 'Where's my Stuff" by clicking here.
6. What benefit do you provide to your customers?
We add tremendous value for our customers through our decades of experience and carefully curated research on capacity, pricing, and local availability. We also leverage our long standing relationships to bring our customers great offerings with the best savings. With that vast knowledge base and buying power, we're capable of navigating localized fulfillment to help our customers get the best possible outcomes for their floral order. Read more about who we are and what we do.
7. Why are the prices at other florists so high?
Many florists buy in a small quantity and they pay very high prices for these flowers. A typical wholesale florist has a huge mark up when they sell to retail florists. Many retail florists also do very little volume, just a few deliveries a day. These florists are of the mindset that they need to make a lot of money on each order to be profitable so they charge high prices.
8. Why do your flowers last longer?
The typical retail florist buys flowers in small quantities from a wholesale florists inventory. This inventory may be up to 2 weeks old at the time of purchase! That retail florist may not turn over that inventory quickly either. Flowers do last a long time in a cooler but once taken out of that cooler for use when flowers are older they simply do not last. We bypass the wholesale florist-as we are one ourselves-so we buy direct from the farms. In fact we get our flowers delivered in cold storage tractor trailers! Many shops are stopping at a wholesaler in the morning picking up a box or a bunch of flowers! Our product is simply much fresher than what our competitors may be offering due to the way we buy and how we sell.
9. Can I specify the time of delivery?
We will do our best to meet your delivery requirements, but we do not guarantee delivery times. When it comes to schools, businesses and sympathy services, we understand the time-sensitive nature of these deliveries. Sometimes weather, short notice and location can make your request not possible, but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries since the volume of orders simply does not allow for that type of service.
10. How much does it cost to have flowers delivered?
Avas Flowers has a delivery fee of $9.99 as well as a service fee of up to $32.99 for hand delivered florist orders and prices start at $39.99 for gift box delivered items. In the event that the delivery address is a remote or rural location, additional fees may apply and we will contact you to let you know. If we receive an incorrect delivery address, we may charge an additional service fee to reroute the arrangement.
11. What can I do if I am not happy with the flowers that were delivered?
In the unlikely event this happens be assured Avas Flowers will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 24 hours of receiving the flowers. Our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not given the opportunity to pick up and redeliver another arrangement we may not be able to issue a refund.
12. What if I don't have the exact delivery address?
If you do not have the exact delivery address, we will do our best to locate your recipient. However, unless we receive a physical address from the sender, we cannot be held responsible for inaccurate or misplaced deliveries. A phone number for the recipient in many cases allows us to locate the recipient.
13. Where are you located?
We are located at 200 Continental Drive, Suite 401, Newark Delaware.
14. Do you contribute or donate to local nonprofits and organizations?
Avas Flowers is a proud sponsor of many local non profits. We may be able to provide gift certificates for raffles for a dozen roses or entire boxes of 200 roses so your organization may do the floral centerpieces for a charitable event. If you are a non profit and would like to be considered for a donation kindly send us an email with your contact information, description of the charity, location of the event and date of the event and we will get back to you.
15. Additional Fees
Additional fees may apply for Saturday/Sunday Orders, Rush Orders, Lead Design, Custom Orders, Special Orders. Feel free to contact us if you have any special requests or would like a product or service not listed on our site and we will try to accommodate.
16. How Can the order get canceled after it has been placed?
On rare occasions, after orders are placed, we regrettably determine that the order is simply not deliverable. This can occur due to various reasons. Some possibilities include:
- Floral product arrive in substandard condition
- Insufficient quantity of blooms
- A different assortment than what was expected is received
- Accessibility to locations may be an issue, or information regarding the delivery location may initially be incorrect
- Weather conditions may prevent transit or may prevent the driver from leaving items at a location
- Refrigeration of the product may be compromised
- Local florists may change their capacity status
- Customers may fail to respond in a timely fashion regarding alternatives or follow up information that is needed for the delivery
- Local florists may fail to respond in a timely fashion to requests
- Floral designers, drivers or other staff may unexpectedly be unavailable to effectuate the delivery
- Delivery vehicles may encounter repair issues
- Nobody is available to accept delivery
The reasons are not limited to the aforementioned examples as they are vast and circumstances vary. However, the examples listed should provide a sense of the complications that can at times arise when perishable products are to be delivered.
While relatively rare, at certain points we determine that we simply are not able to provide a customer's requested floral delivery service. This is done only after our dedicated team exhausts all efforts to find alternative solutions to overcome obstacles with that particular order. It is only after this point where we have no choice but to cancel the order, issue a refund, and inform the customer accordingly. We understand this is disappointing and it is not the intended outcome. We truly apologize for any inconvenience this may cause.
17. When will I see a refund on my credit card statement?
When you are notified by Avas that you have received a refund we have issued the refund on our end. Your credit card issuer determines when they will post the refund transaction. After we issue a refund we do not control when it will be posted to a customer's account. You may want to contact your individual credit card issuer or bank to inquire as to how long it typically takes for them to post a merchant refund as this time varies.
In some instances where an order is fully refunded on the same calendar day it was placed, the initial hold in your account for the amount of your purchase from Avas Flowers is simply released and voided. This means that your account is never actually debited, so you would not see a credit for this purchase. In instances where you receive a full refund on the same day you place your order, please carefully review your card statements as you may not have been charged for your purchase at all.
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